Thank you for choosing us as your preferred shopping destination. Your satisfaction is our top priority and we want to make sure you are completely satisfied with every purchase you make on bostoncelticsshop.com. If you’re not completely satisfied with your order, don’t worry, we’ve made the return process hassle-free and hassle-free with a transparent and simple return policy. Your shopping experience with us is of the utmost importance and we strive to provide you with the best service every step of the way.
Return Eligibility:
To be eligible for a return, an item must meet the following criteria:
This product is in original condition, unused and undamaged.
Initiate a return request within the specified number of days from the date of delivery.
The item is not classified as non-returnable or marked as final sale (see Section 3 for details).
To initiate a return, please follow the steps below:
a. Contact our dedicated customer support team by email or phone to inform them of your intention to return the product.
b. Our team of experts will assist you throughout the return process and, where applicable, provide you with a Return Authorization Number (RAN) for smooth processing.
Non-Returnable and Final Sale Items:
Certain items are not eligible for return due to hygiene or safety reasons. These items include, but are not limited to, a list of non-returnable items. Additionally, products marked as “final sale” at the time of purchase will be considered non-returnable.
Return Shipping:
Customers are responsible for return shipping, unless the return is due to a damaged or defective item received.
Refunds and Processing:
Once the returned item has been received and its condition inspected, we will process your refund. Refunds will be made to the original payment method used for purchase and you will be notified by email when the refund has been processed. Please allow a few business days for the refund to be reflected in your account.
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If you would like to exchange an item of a different size, color or style, please contact our customer support team. They will guide you through the exchange process (subject to availability).
Damaged or defective items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately. Our customer support team will provide further instructions on how to return or exchange your item.
Return Policy Changes:
Please note that our returns policy is subject to change. Any modifications to the policy will be updated on this page. It is recommended that you check the return policy before purchasing.
Our unwavering dedication lies in creating shopping journeys that exceed expectations, and we make customer satisfaction the driving force behind our mission. Our customer support team is at your service and ready to promptly address any questions or concerns you may have, whether related to our hassle-free returns policy or any aspect of your shopping experience. Your comfort and satisfaction are of the utmost importance to us, and we promise to provide exceptional assistance, ensuring that every interaction with us is perfectly met. We sincerely appreciate your trust and confidence in our brand as you continue to choose us as your preferred shopping destination. We eagerly look forward to the opportunity to provide you with the most attentive, detail-oriented service and are committed to providing you with a truly exceptional shopping experience.